Patient Care Receptionist — Welcoming, Admin & Scheduling

NHS Wiltshire; United Kingdom; Remote; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Friendly environment

Impact on patient care

Digital healthcare tech

Job summary

Barcroft Medical Practice is a modern GP surgery delivering excellent care to our local community. Our reception team are the first point of contact, offering friendly, professional help and outstanding customer service.

We are recruiting a welcoming receptionist to handle calls, manage appointments, support clinicians, and help patients use our digital services including the Anima online consultation platform. Training will be provided in a calm, detail-focused environment.

Qualifications

• Excellent communication and customer service skills.
• Compassionate and patient-focused approach.
• Good IT skills and confidence using digital systems.
• Ability to remain calm and organised in a busy environment.
• Strong attention to detail.
• Reception, customer service or healthcare experience desirable but training will be provided.

Responsibilities

• Welcoming patients and visitors in a warm and professional manner.
• Handling incoming telephone calls and patient enquiries.
• Managing appointments.
• Supporting clinicians and the wider practice team with administrative tasks.
• Processing correspondence and maintaining accurate patient records.
• Assisting patients with our digital services, including the Anima online consultation platform.

Skills

Communication

Customer service

Digital systems

Calm under pressure

Attention to detail

Job description

Barcroft Medical Practice is a modern GP surgery delivering excellent care to our local community. Our reception team are the first point of contact, offering friendly, professional help and outstanding customer service.

We are recruiting a welcoming receptionist to handle calls, manage appointments, support clinicians, and help patients use our digital services including the Anima online consultation platform. Training will be provided in a calm, detail-focused environment.