Receptionist

NHS Wiltshire; United Kingdom; Remote; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Friendly environment

Impact on patient care

Digital healthcare tech

Job summary

Barcroft Medical Practice is a modern GP surgery delivering excellent care to our local community. Our reception team are the first point of contact, offering friendly, professional help and outstanding customer service.

We are recruiting a welcoming receptionist to handle calls, manage appointments, support clinicians, and help patients use our digital services including the Anima online consultation platform. Training will be provided in a calm, detail-focused environment.

Qualifications

• Excellent communication and customer service skills.
• Compassionate and patient-focused approach.
• Good IT skills and confidence using digital systems.
• Ability to remain calm and organised in a busy environment.
• Strong attention to detail.
• Reception, customer service or healthcare experience desirable but training will be provided.

Responsibilities

• Welcoming patients and visitors in a warm and professional manner.
• Handling incoming telephone calls and patient enquiries.
• Managing appointments.
• Supporting clinicians and the wider practice team with administrative tasks.
• Processing correspondence and maintaining accurate patient records.
• Assisting patients with our digital services, including the Anima online consultation platform.

Skills

Communication

Customer service

Digital systems

Calm under pressure

Attention to detail

Job description

Are you friendly, organised, and passionate about helping people? Would you like to be part of a supportive team that plays a vital role in patient care? If so, we'd love to hear from you.

At Barcroft Medical Practice, we are a modern, patient-focused GP surgery committed to providing excellent care to our local community. Our reception team are often the first point of contact for patients, making a real difference every day through kindness, professionalism and outstanding customer service.

What You'll Be Doing

• Welcoming patients and visitors in a warm and professional manner
• Handling incoming telephone calls and patient enquiries
• Managing appointments
• Supporting clinicians and the wider practice team with administrative tasks
• Processing correspondence and maintaining accurate patient records
• Assisting patients with our digital services, including our Anima online consultation platform

What We're Looking For

• Excellent communication and customer service skills
• A compassionate and patient-focused approach
• Good IT skills and confidence using digital systems
• Ability to remain calm and organised in a busy environment
• Strong attention to detail
• Previous reception, customer service or healthcare experience is desirable but not essential as full training will be provided

What We Offer

• A friendly and supportive working environment
• The opportunity to make a genuine difference to patient care
• Modern ways of working using innovative digital healthcare technology

Hours

Monday - 13.30-18.30

Tuesday - 13.00-18.30

Wednesday - 14.00-20.00

Thursday - 14.00-18.30

Friday - 13.00-18.30

Salary £12.77 p/h

Annual Leave 5.6 weeks pro rata

Barcroft Medical Practice is committed to equal opportunities and welcomes applications from all sections of the community.

We reserve the right to close this advert early