Patient Care Receptionist & Admin — Flexible Hours

Cambridge University Hospitals; Cambridge; Híbrido; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site leisure facilities

Bus travel discounts

Parking subsidies

Descripción de la vacante

Cambridge University Hospitals NHS Foundation Trust in Cambridge is seeking a dedicated Receptionist/Administrator to support patients and staff in the IVF Clinic. You will manage front desk operations, coordinate appointments, and maintain accurate records with confidentiality.

The role requires empathy, excellent communication, and the ability to work flexibly across full-time or part-time hours within a busy clinical environment.

Formación

• Educated to GCSE level or equivalent.
• Typing qualification or equivalent.
• Secretary qualification or equivalent.

Responsabilidades

• Greet and welcome patients and visitors in a courteous and professional manner.
• Manage front desk operations, including answering phone calls, emails, and patient inquiries.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations.
• Coordinate with nurses, doctors, and laboratory staff to ensure smooth patient flow and timely service delivery.
• Handle patient payments, and receipts as required.
• Manage incoming and outgoing correspondence, including mail and courier services.
• Monitor the reception area to ensure a clean, organised, and welcoming environment.
• Assist with administrative tasks for both Andrology and Fertility Admin.
• Provide compassionate support to patients undergoing fertility treatment, maintaining a discreet and empathetic demeanour.

Conocimientos

Excellent communication

Customer service

Confidentiality

Empathy

Teamwork

Professional telephone manner

Microsoft Office

Educación

GCSE level

Typing qualification

Secretary qualification

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

Cambridge University Hospitals NHS Foundation Trust in Cambridge is seeking a dedicated Receptionist/Administrator to support patients and staff in the IVF Clinic. You will manage front desk operations, coordinate appointments, and maintain accurate records with confidentiality.

The role requires empathy, excellent communication, and the ability to work flexibly across full-time or part-time hours within a busy clinical environment.