Receptionist/Administrator | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

On-site leisure facilities

Shopping concourse

Day nurseries

Bus travel discount

Free parking on site

Park and Ride access

Staff break spaces

Café and hot meals

Résumé du poste

Cambridge University Hospitals NHS Foundation Trust is seeking a Receptionist/Administrator for the IVF Clinic in Cambridge. You will be the first point of contact for patients and visitors, managing front desk operations and coordinating appointments with sensitivity and discretion.

Proficiency with Epic and the fertility database Ideas, along with excellent interpersonal skills and a commitment to confidentiality, are essential in supporting both Andrology and Fertility Admin teams.

Qualifications

• Front desk experience in healthcare settings preferred.
• Proficient with Epic and fertility databases (Ideas).
• Ability to maintain confidentiality in a sensitive environment.
• Excellent interpersonal and communication skills.

Responsabilités

• Greet and welcome patients and visitors.
• Manage front desk operations, including calls, emails, and patient inquiries.
• Maintain patient records with privacy compliance.
• Coordinate with nurses, doctors, and lab staff to ensure smooth patient flow.
• Handle patient payments and receipts.
• Manage correspondence and courier services.
• Monitor reception area for cleanliness and a welcoming environment.
• Assist with administrative tasks for Andrology and Fertility Admin.
• Provide compassionate support to patients undergoing fertility treatment with discretion.

Description du poste

Receptionist/Administrator | Cambridge University Hospitals NHS Foundation Trust

Company: Cambridge University Hospitals NHS Foundation Trust

We wish to recruit a dedicated Receptionist/Aministrator to join our team here in Trumpington. You will provide support for both patients and staff. Using Epic and our own fertility database Ideas. Being part of a small unit, your work will be varied, and you will need a flexible approach to the role, helping out where needed.

The ReceptionistAdministrator at our IVF Clinic serves as the first point of contact for patients and visitors, providing a warm, professional, and compassionate experience. This role is responsible for managing front desk operations, coordinating patient appointments, maintaining accurate records, and ensuring effective communication between patients and clinical staff for both Andrology and Fertility Admin. The ideal candidate will have excellent interpersonal skills, attention to detail, and the ability to maintain confidentiality in a sensitive healthcare environment.

Key Responsibilities

• Greet and welcome patients and visitors in a courteous and professional manner.
• Manage front desk operations, including answering phone calls, emails, and patient inquiries.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations.
• Coordinate with nurses, doctors, and laboratory staff to ensure smooth patient flow and timely service delivery.
• Handle patient payments, and receipts as required.
• Manage incoming and outgoing correspondence, including mail and courier services.
• Monitor the reception area to ensure a clean, organised, and welcoming environment.
• Assist with administrative tasks for both Andrology and Fertility Admin.
• Provide compassionate support to patients undergoing fertility treatment, maintaining a discreet and empathetic demeanour.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 12th November 2026.

Interviews are due to be held on 16th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

This advert closes on Thursday 12 Nov 2026

Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust