Outpatient Care Concierge

Outpatient Network Limited; Cambridge; Presencial; GBP 17.000 - 24.000; A tiempo parcial

Descripción de la vacante

Outpatient Network Limited is seeking an Outpatient Receptionist at Cambridge University Hospitals NHS Foundation Trust. You will be the first point of contact for patients attending appointments and will help clinics run smoothly.

This role requires friendly, professional, organised individuals with strong customer service and administrative skills. A commitment to working at least two weekends per month is expected, with typical shifts around 08:00–17:00.

Formación

• Previous experience in a reception, administration or customer service role.
• Excellent verbal and written communication skills.
• Friendly, approachable and professional manner.
• Good organisational skills and attention to detail.
• Basic IT skills and confidence using computer systems.
• Ability to work independently and as part of a team.
• Confidentiality and data protection awareness.
• Reliable, punctual and flexible availability.
• NHS or healthcare environment experience desirable.

Responsabilidades

• Welcome and greet patients attending outpatient appointments.
• Check patients into clinics and confirm attendance.
• Verify patient details and ensure information is accurate.
• Direct patients to waiting areas and clinical rooms.
• Respond to general patient enquiries professionally.
• Provide reassurance and support to anxious patients.
• Maintain patient dignity and confidentiality.
• Maintain attendance records and clinic documentation.
• Use CUH patient administration systems per local procedures.
• Notify clinical staff of patient arrivals and manage clinic lists.
• Assist with appointment enquiries, cancellations and rescheduling as needed.
• Ensure patient documentation is available to clinical teams.
• Record clinic activity and attendance accurately.
• Support smooth running of clinics through general admin duties.
• Collaborate with Outpatient Network clinicians and CUH staff.
• Communicate delays or changes to the appropriate team.
• Prepare reception and clinic areas before sessions.

Conocimientos

Reception experience

Administration

Customer service

Verbal and written communication

Descripción del empleo

Outpatient Network Limited is seeking an Outpatient Receptionist at Cambridge University Hospitals NHS Foundation Trust. You will be the first point of contact for patients attending appointments and will help clinics run smoothly.

This role requires friendly, professional, organised individuals with strong customer service and administrative skills. A commitment to working at least two weekends per month is expected, with typical shifts around 08:00–17:00.