IVF Clinic Receptionist & Administrator (Flexible Hours)

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

On-site leisure facilities

Shopping concourse

Day nurseries

Bus travel discount

Free parking on site

Park and Ride access

Staff break spaces

Café and hot meals

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Receptionist/Administrator for the IVF Clinic in Cambridge. You will be the first point of contact for patients and visitors, managing front desk operations and coordinating appointments with sensitivity and discretion.

Proficiency with Epic and the fertility database Ideas, along with excellent interpersonal skills and a commitment to confidentiality, are essential in supporting both Andrology and Fertility Admin teams.

Qualifications

• Front desk experience in healthcare settings preferred.
• Proficient with Epic and fertility databases (Ideas).
• Ability to maintain confidentiality in a sensitive environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and welcome patients and visitors.
• Manage front desk operations, including calls, emails, and patient inquiries.
• Maintain patient records with privacy compliance.
• Coordinate with nurses, doctors, and lab staff to ensure smooth patient flow.
• Handle patient payments and receipts.
• Manage correspondence and courier services.
• Monitor reception area for cleanliness and a welcoming environment.
• Assist with administrative tasks for Andrology and Fertility Admin.
• Provide compassionate support to patients undergoing fertility treatment with discretion.

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking a Receptionist/Administrator for the IVF Clinic in Cambridge. You will be the first point of contact for patients and visitors, managing front desk operations and coordinating appointments with sensitivity and discretion.

Proficiency with Epic and the fertility database Ideas, along with excellent interpersonal skills and a commitment to confidentiality, are essential in supporting both Andrology and Fertility Admin teams.