Patient Success Coordinator — Home Care Support

Vantive; Northampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Vantive in Northampton is seeking a Customer Success Coordinator to be the first point of contact for home patients. You will process orders, handle queries and coordinate with care teams to ensure timely delivery of products and support.

This 100% office-based role runs Monday to Friday, with rotating start times. The successful candidate will bring strong organizational skills, a customer-focused mindset and a professional telephone manner to maintain service excellence.

Qualifications

• GCSE level standard required.
• Strong organizational and multitasking abilities.
• Professional telephone manner and customer service focus.

Responsibilities

• To manage the processing of customer orders for home patients.
• To manage customer queries and complaints ensuring a win win solution for Vantive and the customer.
• To create lateral relationships with other departments to support product distribution.
• To enhance the reputation of customer services and positively promote the image of Vantive.
• To contribute to the evolution of the department by providing feedback and taking action to improve.
• To positively contribute to the delivery of service excellence to Vantive's customers and patients.

Skills

Organized

Prioritization

Attention to detail

Decision making

Team player

Telephone etiquette

Proactive and reactive

Customer service

Can-do attitude

Flawless customer service

Education

GCSE Level standard

Tools

Siebel

Job description

Vantive in Northampton is seeking a Customer Success Coordinator to be the first point of contact for home patients. You will process orders, handle queries and coordinate with care teams to ensure timely delivery of products and support.

This 100% office-based role runs Monday to Friday, with rotating start times. The successful candidate will bring strong organizational skills, a customer-focused mindset and a professional telephone manner to maintain service excellence.