Medical Receptionist & Admin Coordinator

Fell Cottage Surgery; Gateshead; On-site; GBP 20,000 - 26,000; Full time

Job summary

Fell Cottage Surgery in Gateshead is seeking a friendly, experienced Medical Receptionist / Administrator to join our reception team. You will handle patient registration, appointments, and routine administrative duties to support our multidisciplinary team.

Hours are 37.5 per week. The role requires good IT skills, excellent communication, and empathy for patients, with potential involvement in clinical liaison and data entry.

Qualifications

• GCSE level or equivalent educational background.
• Excellent communication and IT skills required.
• Experience in health care settings and reception duties is preferred.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls and direct callers appropriately.
• Greet patients and signpost to the correct service.
• Process mail and handle prescription requests.
• Data entry for registrations and patient information.
• Input data into patient healthcare records and scan documents.
• Support the multidisciplinary team and liaise with external agencies.
• Maintain reception area and notice boards, and manage queries efficiently.

Skills

Excellent communication skills

Strong IT skills

Clear telephone manner

Good interpersonal skills

Team working

Education

GCSE level or equivalent

GCSE Maths & English C or above

Tools

EMIS Web

Job description

Fell Cottage Surgery in Gateshead is seeking a friendly, experienced Medical Receptionist / Administrator to join our reception team. You will handle patient registration, appointments, and routine administrative duties to support our multidisciplinary team.

Hours are 37.5 per week. The role requires good IT skills, excellent communication, and empathy for patients, with potential involvement in clinical liaison and data entry.