Patient Care Navigator & Medical Receptionist

Trinity Medical Centre; South Shields; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

Training and development

Flexible team culture

Excellent working conditions

Job summary

Trinity Medical Centre in South Shields is seeking a proactive Medical Receptionist to join our busy GP practice. You will be the first point of contact for patients and carers, delivering a professional, welcoming service and directing them to the right clinician or service.

The role involves signposting, appointment scheduling, handling repeat prescriptions, and administrative tasks. You’ll work closely with colleagues to maintain confidentiality and high standards of care in a fast-paced

Qualifications

• Excellent communication, organisational and IT skills.
• Experience in handling reception duties in a busy environment.
• Patient-focused with ability to work under pressure.

Responsibilities

• Signposting patients to appropriate healthcare professionals or services.
• Managing appointment requests according to procedures.
• Processing repeat prescriptions accurately and efficiently.
• Scanning, coding and filing clinical correspondence onto patient records.
• Providing front-of-house reception services and welcoming patients.
• Responding to patient enquiries professionally and empathetically.
• Recording and processing home visit requests.
• Processing patient registrations and demographic updates.
• Handling incoming and outgoing correspondence.
• Maintaining patient confidentiality and information governance.
• Supporting wider Practice team with administrative duties.
• Contributing to the day-to-day operation of the Practice.

Skills

Communication

Organisation

IT Skills

Customer service

Teamwork

Tools

Practice management software

Job description

Trinity Medical Centre in South Shields is seeking a proactive Medical Receptionist to join our busy GP practice. You will be the first point of contact for patients and carers, delivering a professional, welcoming service and directing them to the right clinician or service.

The role involves signposting, appointment scheduling, handling repeat prescriptions, and administrative tasks. You’ll work closely with colleagues to maintain confidentiality and high standards of care in a fast-paced