GP Receptionist/Care Navigator

Trinity Medical Centre; South Shields; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

Training and development

Flexible team culture

Excellent working conditions

Job summary

Trinity Medical Centre in South Shields is seeking a proactive Medical Receptionist to join our busy GP practice. You will be the first point of contact for patients and carers, delivering a professional, welcoming service and directing them to the right clinician or service.

The role involves signposting, appointment scheduling, handling repeat prescriptions, and administrative tasks. You’ll work closely with colleagues to maintain confidentiality and high standards of care in a fast-paced

Qualifications

• Excellent communication, organisational and IT skills.
• Experience in handling reception duties in a busy environment.
• Patient-focused with ability to work under pressure.

Responsibilities

• Signposting patients to appropriate healthcare professionals or services.
• Managing appointment requests according to procedures.
• Processing repeat prescriptions accurately and efficiently.
• Scanning, coding and filing clinical correspondence onto patient records.
• Providing front-of-house reception services and welcoming patients.
• Responding to patient enquiries professionally and empathetically.
• Recording and processing home visit requests.
• Processing patient registrations and demographic updates.
• Handling incoming and outgoing correspondence.
• Maintaining patient confidentiality and information governance.
• Supporting wider Practice team with administrative duties.
• Contributing to the day-to-day operation of the Practice.

Skills

Communication

Organisation

IT Skills

Customer service

Teamwork

Tools

Practice management software

Job description

An exciting opportunity has arisen for an enthusiastic, motivated and patient-focused individual to join our friendly and dedicated Reception Team at Trinity Medical Centre. As a Medical Receptionist, you will play a key role in the day-to-day running of our busy GP practice, acting as the first point of contact for patients, carers, healthcare professionals and external agencies. You will provide a professional, welcoming and efficient service, ensuring patients receive a positive experience and are directed to the most appropriate healthcare professional or service. Working within a fast-paced General Practice environment, the successful candidate will be responsible for a range of reception and administrative duties, requiring excellent communication, organisational and IT skills, together with a compassionate, adaptable and professional approach. This is a rewarding and varied position that offers the opportunity to make a real difference to patients and their healthcare experience. The role requires someone who can remain calm under pressure, manage competing priorities and work effectively as part of a team. Hours of Work 31.5 hours per week, worked over 5 days, Monday to Friday. If you are a motivated individual with excellent customer service skills and a passion for supporting patient care, we would welcome your application to join our friendly and supportive team., The successful candidate will be organised, proactive and able to work effectively in a busy environment whilst maintaining a high standard of customer service.

• Signposting and navigating patients to the most appropriate healthcare professional or service, both face-to-face and via telephone.
• Managing appointment requests in accordance with Practice procedures and patient access protocols.
• Processing repeat prescription requests accurately and efficiently.
• Scanning, coding and filing clinical correspondence and documentation onto patient records.
• Providing front-of-house reception services and welcoming patients to the Practice.
• Responding to patient enquiries both in person and by telephone in a professional and empathetic manner.
• Recording and processing requests for home visits in accordance with Practice procedures.
• Processing patient registrations and demographic updates.
• Handling incoming and outgoing correspondence.
• Maintaining patient confidentiality and complying with information governance requirements.
• Supporting the wider Practice team with administrative duties as required.
• Contributing to the smooth and efficient day-to-day operation of the Practice.
• 1 Phlebotomist
• A dedicated team of reception and administrative staff

We pride ourselves on delivering high-quality patient care while working collaboratively with colleagues across health and social care services. We offer a positive working environment where staff are encouraged to develop their skills and contribute to the ongoing success of the Practice. As part of our commitment to staff wellbeing, we provide excellent working conditions, opportunities for training and development, and a flexible and supportive team culture.

Trinity Medical Centre is a forward-thinking and friendly GP practice located in the heart of South Shields, serving approximately 6,400 patients. We are committed to providing safe, effective and accessible healthcare services within a welcoming, supportive and confidential environment.

Our experienced team consists of:

• 3 GP Partners
• 1 Salaried GP
• 2 Advanced Nurse Practitioners
• 2 Practice Nurses