Concierge Front Desk Specialist – Medical Practice

MyCare; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health insurance

PTO accrual and paid holidays

Employee Assistance Program

Wellness program

Job summary

MyCare Medical Concierge is seeking a personable Front Desk Specialist to be the first point of contact for members. You will handle scheduling, membership, billing, and referrals with discretion and warmth, ensuring a smooth patient experience.

The role requires at least 1 year of medical front desk experience, proficiency with Microsoft Office, and strong communication skills. Expect HIPAA-driven privacy and collaboration with the care team in a fast-paced clinic environment.

Qualifications

• Required: High school diploma or equivalent; 1+ year front desk experience in a medical office; 1+ year Microsoft Office experience; accurate typing and data entry; knowledge of medical terminology and insurance verification; ability to balance a daily register; collaborative with providers and staff; strong interpersonal skills.

Responsibilities

• Greet members and visitors in person and by phone, warmly and professionally.
• Keep front desk covered during office hours.
• Maintain on-time physician schedules and inform patients of delays.
• Notice patient illness or distress and alert clinical staff.
• Protect patient privacy and confidentiality (HIPAA).
• Schedule visits, same-day appointments, follow-ups, and studies; confirm next-day appointments.
• Follow up on missed appointments and help reschedule care.
• Coordinate referrals and ensure records reach the specialist before visit.
• Document calls and pending lab results in the EHR.
• Provide visit receipts, lab requisitions, and instructions to patients.
• Explain benefits, collect intake forms, update records, onboarding with Membership Services.
• Verify insurance one day before visits.
• Collect and post payments, balance the daily register, submit to billing.

Skills

Front desk experience

Microsoft Office

Accurate typing

Medical terminology

Insurance verification

Collaborative work

Interpersonal skills

Education

High school diploma

Tools

eCW

Job description

MyCare Medical Concierge is seeking a personable Front Desk Specialist to be the first point of contact for members. You will handle scheduling, membership, billing, and referrals with discretion and warmth, ensuring a smooth patient experience.

The role requires at least 1 year of medical front desk experience, proficiency with Microsoft Office, and strong communication skills. Expect HIPAA-driven privacy and collaboration with the care team in a fast-paced clinic environment.