Client Care & Scheduling Specialist

Confidential; Beaconsfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Career development opportunities

Modern offices in Beaconsfield

Varied role with real responsibility

Job summary

Confidential in Beaconsfield seeks a Client Care Coordinator to be the first point of contact for clients. You will handle inbound calls via Microsoft Teams, listen with empathy, and arrange appointments for individuals facing challenging personal situations.

This role suits someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction.

Qualifications

• Experience in receptionist, customer service, contact centre, client care or front-of-house roles.
• Excellent communication and telephone-based customer service skills.
• Warm, friendly and empathetic approach.
• Ability to build relationships with people from diverse backgrounds.
• Strong organisational skills and multitasking ability.
• Good IT skills, including Microsoft Office.

Responsibilities

• Handle a high volume of incoming calls.
• Take down personal information and enter it into the inhouse system.
• Diary management and appointment scheduling.
• Use Microsoft Teams to answer calls and book meetings.
• Maintain an empathetic, client-focused approach.
• Handle confidential information with discretion.

Skills

Reception & Front of House

Customer service

Telephone handling

Empathy

Relationship building

Organisational skills

Microsoft Office

Attention to detail

Calm under pressure

Confidentiality

Tools

Microsoft Teams

Job description

Confidential in Beaconsfield seeks a Client Care Coordinator to be the first point of contact for clients. You will handle inbound calls via Microsoft Teams, listen with empathy, and arrange appointments for individuals facing challenging personal situations.

This role suits someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction.