Patient Care Coordinator

Midianet; London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a Patient Care Coordinator to enhance patient interactions within a dynamic healthcare setting. This hybrid role offers the chance to engage with patients, guiding them through their initial visits and ensuring their needs are met. While experience in the medical field isn't necessary, a background in sales will be advantageous. You will be responsible for booking appointments, invoicing, and maintaining patient records. If you're passionate about providing excellent customer service and thrive in a supportive environment, this opportunity is perfect for you.

Qualifications

• Experience in a sales environment is highly beneficial.
• No medical sector experience required.

Responsibilities

• Answering patient queries and providing exceptional customer service.
• Booking surgical appointments and consultations.
• Achieving monthly targets and KPIs.

Skills

Customer Service

Sales Experience

Job description

• Annual Salary: £28,000 (with OTE of £50,000)
• Location: West End, London
• Job Type: Hybrid (37.5 hours per week, shifts between 8am - 6pm)
  
  

My client, a prestigious private clinic located in the hard of the West End, is currently searching for a Patient Care Coordinator. This role offers a unique opportunity to be at the forefront of patient interaction within a dynamic healthcare environment. Experience in the medical sector is not required, but a background in a sales environment is highly beneficial.

Day-to-day Of The Role

• Answering patient queries over the phone and providing exceptional customer service.
• Guiding patients through their initial visits, ensuring they know you are their point of contact for any future queries.
• Booking surgical appointments and consultations.
• Invoicing patients for deposits and surgery balances.
• Ensuring all client needs are met during their visit to the practice.
• Arranging for the production of the product for patients.
• Updating all records on the patient database as appropriate.
• Contributing to the maintenance of a supportive and learning-focused environment within the clinic.
• Completing end-of-day administrative tasks.
• Achieving monthly targets and KPIs.
  
  

To apply for this Patient Care Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.