Patient Care Coordinator

Office Angels; London; On-site; GBP 28,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a compassionate Patient Care Coordinator to enhance patient experiences. This dynamic role involves guiding patients from their first inquiry through to aftercare, ensuring their needs are met efficiently. With a focus on exceptional customer service, you'll manage appointments, invoicing, and administrative tasks while contributing to a supportive clinic environment. If you are motivated, adaptable, and thrive in a collaborative setting, this opportunity is perfect for you. Join a team dedicated to making a difference in patient care and enjoy a rewarding career in a fulfilling industry.

Qualifications

• 2+ years in customer-facing roles with a sales background.
• Strong verbal and written communication skills.

Responsibilities

• Guide patients through their journey from first contact to aftercare.
• Manage invoicing processes and update patient records.

Skills

Customer Service

Sales Experience

Communication Skills

Problem-Solving

Organizational Skills

Education

Post-Secondary Education

Tools

Microsoft Word

Microsoft Excel

Database Applications

Job description

Patient Care Coordinator *Advertised by OA West End

Are you a proactive and compassionate professional with a passion for delivering exceptional patient care? A healthcare provider is seeking a dedicated Patient Care Coordinator to join their dynamic team. This role offers an opportunity to guide patients through their journey from first contact to ongoing aftercare while achieving booking targets. If you thrive in a supportive environment and enjoy helping others, this could be the perfect fit for you!

Job title: Patient Care Coordinator

Industry: Healthcare

Contract: Permanent

Salary: £28,000 + commission (£50,000 OTE)

Key Responsibilities

As a Patient Care Coordinator, you will play a vital role in ensuring patients receive the highest level of care. Your responsibilities will include:

• Responding to patient inquiries via phone in a friendly and informative manner.


• Acting as a primary point of contact for patients, guiding them through their journey.


• Booking surgical appointments and consultations efficiently.


• Managing invoicing processes for deposits and balances.


• Ensuring patient needs are met during their visits.


• Coordinating essential items such as glasses for patients.


• Accurately updating patient records in the database.


• Contributing to a supportive and collaborative clinic environment.


• Performing administrative tasks at the end of each day.


• Meeting monthly targets and KPIs to support clinic success.

Qualifications & Experience

To excel in this role, you should have:

• A minimum of 2 years' experience in customer-facing roles.


• At least 2 years' sales experience, ideally in consumer services, with a track record of meeting KPIs.


• Strong verbal and written communication skills.


• Proficiency in clerical and administrative tasks using computers.


• Familiarity with simple database applications, Microsoft Word, Excel, email, and the Internet.


• Some post-secondary education (advantageous but not essential).


• Excellent problem-solving and organisational skills.


• Exceptional customer service abilities to enhance the patient experience.

Personal Attributes

We are looking for an individual who demonstrates:

• Motivation and self-starting capabilities.


• The ability to manage challenges and prioritise tasks effectively.


• Flexibility in duties, hours, and working conditions.


• A willingness to learn and adapt to new responsibilities.


• A calm and compassionate demeanour when interacting with patients and colleagues.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.