Patient Care Coordination Specialist

Provide Community; Colchester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS Pension

Job summary

Provide CIC in Colchester is seeking a competent Administrative Assistant to join the Care Co-ordination Centre. The role is full-time (37.5 hours) on a permanent basis within a NHS-related community organisation.

Responsibilities include handling patient queries, basic triage, and managing information flow between services and customers. You will use MS Office tools and System One in a busy, customer-facing environment.

Qualifications

• 5 GCSEs, or equivalent qualification, or equivalent work experience.
• Demonstrable experience of administrative, data entry and IT skills.
• Desirable criteria: previous contact centre experience; health service environment; competent use of System One.

Responsibilities

• Dealing with ad hoc patient queries and basic triaging of patient needs (non-clinical).
• Providing routine information orally, in writing or electronically including via telephone to and from patients, other employees and the public.

Skills

Communication skills

Customer service

Microsoft Office

Education

GCSEs / equivalent

Tools

System One

Job description

Provide CIC in Colchester is seeking a competent Administrative Assistant to join the Care Co-ordination Centre. The role is full-time (37.5 hours) on a permanent basis within a NHS-related community organisation.

Responsibilities include handling patient queries, basic triage, and managing information flow between services and customers. You will use MS Office tools and System One in a busy, customer-facing environment.