Care Coordination Administrator – NHS Patient Support

Provide CIC; Colchester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

NHS Pension

Job summary

Provide CIC in Colchester is seeking an Administration Officer to join the Care Co-ordination Centre on a permanent, full-time basis. The role involves handling ad hoc patient queries, triaging non-clinical needs and maintaining patient/service records.

You will act as a first point of contact, providing routine information orally, in writing, and electronically to patients, colleagues and the public, within a busy NHS-adjacent environment.

Qualifications

• 5 GCSEs, or equivalent qualification, or equivalent work experience.
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting.
• Previous experience in contact centre job role.
• Previous experience of working in a health service related environment.
• Competent use of System One.

Responsibilities

• Dealing with ad hoc patient queries and basic triaging of patient needs, accessing and checking patient and service records.
• Dealing with first point of contact and non-clinical queries, providing routine information orally, in writing and/or electronically including via the telephone to and from patients, other employees and the public.

Skills

Microsoft Office

Education

GCSEs or equivalent

Tools

System One

Job description

Provide CIC in Colchester is seeking an Administration Officer to join the Care Co-ordination Centre on a permanent, full-time basis. The role involves handling ad hoc patient queries, triaging non-clinical needs and maintaining patient/service records.

You will act as a first point of contact, providing routine information orally, in writing, and electronically to patients, colleagues and the public, within a busy NHS-adjacent environment.