Customer Service Coordinator - Healthcare Admin

Equals One Ltd; Newport; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Wellbeing initiatives

Job summary

Equals One Ltd is recruiting a Customer Service Administrator for our Hampshire & IOW Wheelchair Service Centre. Based in Newport, the role handles calls, emails and diary coordination while supporting daily admin tasks in a fast-paced environment.

The successful candidate will have strong customer service experience, excellent attention to detail, and proficient IT skills. The position is a fixed term maternity cover, working 40 hours per week, Monday to Friday.

Qualifications

• Experience in a busy, fast-paced office environment.
• Telephone-based customer service experience.
• Strong attention to detail and accuracy.
• Administrative and diary management experience.

Responsibilities

• Manage incoming calls and emails, answering queries promptly.
• Coordinate equipment delivery, servicing, or collection by field engineers.
• Monitor and progress orders by checking with suppliers.
• Enter referral information for clinical triage via telephone and email.
• Provide general administration support for daily activities.

Skills

Customer service

Telephone support

Diary management

IT skills

Job description

Equals One Ltd is recruiting a Customer Service Administrator for our Hampshire & IOW Wheelchair Service Centre. Based in Newport, the role handles calls, emails and diary coordination while supporting daily admin tasks in a fast-paced environment.

The successful candidate will have strong customer service experience, excellent attention to detail, and proficient IT skills. The position is a fixed term maternity cover, working 40 hours per week, Monday to Friday.