Patient Care Coordinator | Hybrid NHS Admin

Healthcare Central London; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

NHS Pension

Hybrid working

Cycle to work scheme

Life Assurance scheme

EAP

Free tea/coffee

Job summary

Central London Healthcare CiC seeks a Care Coordinator for Enhanced Access at South Westminster Health Centre and Lanark Medical Centre. You will handle patient check-ins, bookings, and admin duties, liaising with GPs and clinic staff.

The role requires strong IT skills and careful attention to service criteria. The position involves Saturday work during extended hours, with responsibilities spanning stock checks, room/fridge checks, and MLM-based booking management.

Qualifications

• Experience in GP practice or patient-facing admin/receptionist role
• SystmOne or EMIS experience
• Educated to degree level in relevant subject
• Understanding NHS roles in primary care
• Proficient with Microsoft Office and reporting

Responsibilities

• Check that patients booked into services meet criteria
• Assist with appointment check-ins, new appointments, rescheduling and queries
• Support clinicians with admin duties and liaise via SystmOne
• Call patients to confirm bookings and send SMS confirmations
• Complete clinical stock checks and order stock as required
• Perform clinic room and fridge checks
• Handle 2WW and urgent referrals
• Maintain clinician bookings and rotas in MLM
• Monitor tasks in SystmOne and clinic activity
• Maintain contact information and update rotas and board of services
• Collaborate with colleagues across CLH and GP Federation
• Participate in CLH events where applicable

Skills

Microsoft Office

SystmOne/EMIS

Communication skills

Attention to detail

Multitasking with IT

Data privacy

Education

Degree level in relevant subject

Tools

My Locum Manager (MLM)

NHS Mail

Job description

Central London Healthcare CiC seeks a Care Coordinator for Enhanced Access at South Westminster Health Centre and Lanark Medical Centre. You will handle patient check-ins, bookings, and admin duties, liaising with GPs and clinic staff.

The role requires strong IT skills and careful attention to service criteria. The position involves Saturday work during extended hours, with responsibilities spanning stock checks, room/fridge checks, and MLM-based booking management.