Healthcare Admin & Operations Coordinator Flexible Hours

East Coast Community Healthcare CIC; Lowestoft; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension

Flexible working

Staff discounts

Health & wellbeing discounts

Shareholder option

Job summary

East Coast Community Healthcare CIC in Lowestoft is seeking an experienced Administrator to join our busy support services team, providing comprehensive administrative support to Adult Services across the organisation.

You will be the first point of contact at reception, manage patient referrals, maintain electronic databases, bookings, and liaise with clinical staff to ensure smooth pathways for patients.

Qualifications

• Experience in healthcare administrative settings is preferred.
• Ability to handle confidential information with discretion.
• Proficient in using electronic databases and standard office IT tools.

Responsibilities

• Be first point of contact for the building and manage enquiries.
• Process patient referrals from GP/hospitals and care agencies.
• Maintain/update electronic databases and arrange appointments.
• Provide efficient reception and back-office support in a busy environment.
• Coordinate with clinical staff to manage patient pathways and rosters.
• Ensure stock/equipment levels are maintained and available.
• Support booking/rebooking and waiting list management in line with guidelines.

Skills

Customer service

Confidentiality

Healthcare environment

Reception duties

Job description

East Coast Community Healthcare CIC in Lowestoft is seeking an experienced Administrator to join our busy support services team, providing comprehensive administrative support to Adult Services across the organisation.

You will be the first point of contact at reception, manage patient referrals, maintain electronic databases, bookings, and liaise with clinical staff to ensure smooth pathways for patients.