All Age Continuing Care Admin Assistant

Central East Integrated Care Board; Ely; On-site; GBP 23,000 - 29,000; Full time

Job summary

Central East Integrated Care Board is seeking an All Age Continuing Care Admin Assistant (Band 4) to provide key administrative support. You will handle referrals, case records, documentation, and data management while maintaining strong communication with families and partners.

The role supports the All Age Continuing Care team under supervision of a Manager, ensuring services run smoothly and compliantly in a busy NHS environment. Flexible working options may be discussed where possible.

Qualifications

• NVQ Level 3 in Business Administration or equivalent.
• Relevant qualification or experience in administration, health, social care, or related field.
• Experience providing administrative and coordination support for services, projects or teams.

Responsibilities

• Coordinate referrals and case records for NHS Continuing Healthcare (CHC) and CYPCC.
• Prepare documentation and supporting materials for meetings and processes.
• Support meetings and maintain clear communication with families, advocates, system partners and care providers.
• Ensure accurate data management and compliance with information governance requirements.
• Contribute to efficient service delivery and a positive experience for stakeholders.

Skills

Clear communication

Organisational skills

MS Office proficiency

Education

NVQ Level 3 in Business Administration

Relevant admin/health/care qualification

Tools

MS Office

Job description

We are Central East ICB, the new organisationentrusted with serving more than 3.5 million people across Bedfordshire, Luton, Milton Keynes, Cambridgeshire and Peterborough and Hertfordshire.

We are responsible for making sure that the NHS can continue to support our community – now, and in the future. Everything we do will be guided by our core purpose: to do what best serves the population of this area.

We promise to focus on what makes the biggest difference to people’s lives – acting earlier to help prevent illness and detect disease and making it easier for our community to get the health care they need, closer to home, whenever that’s possible.

Read about our priorities in our strategy document, Our Way .

Job overview

The All Age Continuing Care Administrator provides key administrative support to the All Age Continuing Care team, working under the direction of the Administrative Manager. The role helps coordinate processes for NHS Continuing Healthcare (CHC) and Children and Young People’s Continuing Care (CYPCC), ensuring timely and well
organised support for the service.
Responsibilities include managing referrals and case records, preparing
documentation, supporting meetings and maintaining clear communication with families/advocates, system partners and care providers. The postholder ensures accurate data management and compliance with information governance requirements, contributing to efficient service delivery and a positive experience for
stakeholders.

Main duties of the job

The Assistant (Band 4) provides essential administrative and operational support to the delivery of programmes and services within the Integrated Care Board (ICB). Working under the management of a Senior Assistant, Officer, or Manager, the postholder ensures that day-to-day activities are carried out accurately, efficiently, and to a high standard and in line with organisational policies and procedures.
This role supports the smooth running of services by undertaking a range of administrative, coordination, and data-related tasks, contributing to effective team performance and service delivery. Some tasks may be non-routine.

Working for our organisation

We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.

We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.

We are happy to discuss flexible working options for all roles.

We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.

We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.

Detailed job description and main responsibilities

Please see detailed job description and job specification relating to the AACC Admin Assistant post.

Qualifications

• NVQ Level 3 (or equivalent experience) in Business Administration or similar
• Relevant qualification or equivalent experience in administration, health, social care, or a related field.

Knowledge

• Experience providing administrative and coordination support for services, projects, or teams.
• Experience working collaboratively with colleagues and partners to support shared objectives.
• Ability to manage routine and non –routine tasks and meet agreed deadlines.

Skills

• Good communication and interpersonal skills to work confidently with colleagues and stakeholders.
• Strong organisational skills to plan and prioritise day-to-day tasks effectively.
• Competent in using standard digital tools (e.g., MS Office) for administration and coordination.