Receptionist/ Administration Assistant

Cardiff and Vale University Health Board; Sefton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking a motivated administrative support member for the Sefton Hub, Community Nursing Admin. The role focuses on delivering a comprehensive service to patients and carers, ensuring day-to-day operations run smoothly, and maintaining confidentiality across all records.

Responsibilities include answering calls, processing mail, data collection for reports, and assisting with meetings while upholding quality standards and secure handling of information.

Qualifications

• GCSE or NVQ2 or equivalent experience.
• Proven experience of word processing, spreadsheet, and email software.
• Experience of using patient administration systems.
• Experience of general administration office skills - filing, photocopying, faxing, note taking.

Responsibilities

• Provide a comprehensive administrative service to support the clinical team, patients and carers.
• Answer telephone calls, process messages and maintain effective communication channels.
• Maintain filing systems and records; process data and generate standard reports.
• Participate in meetings and contribute to service improvement and confidentiality.

Skills

Word processing

Spreadsheet

Email software

Confidential handling

General administration

Telephone handling

Education

GCSE or NVQ2 or equivalent

IT literate

Tools

Patient administration systems

Job description

We have a 9 month fixed term position for 37.5 Hours per week for a motivated and enthusiastic staff member to work within the Sefton Hub, Community Nursing Admin. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential., The post holder will provide administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes., The postholder will be responsible for participating as a key member of the admin service team by providing an efficient, customer-focused administrative service. This will support the clinical team(s), patients and their carers who access the services and ensure the smooth day-to-day running of the work environment. To be responsible for all areas associated with the administration of patientappointments, including paper and electronic records systems. To ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. Answering telephone calls, receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Report any incidents or accidents in accordance with Trust Policy.
The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable. Staff member must be willing to work across all sites as required.,

• GCSE or NVQ2 or equivalent experience, IT literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administration systems
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner.
• Experience of handling cash/raising invoices relating to patient charges
• Ability to plan, prioritise and schedule own work.
• Good organisation skills
• Ability to work without supervision.
• Able to work flexibly in accordance with service needs.
• Effective communication and interpersonal skills including telephone skills and face to face communication
  Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
• We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.