Patient Care Advisor

Mersey and West Lancashire Teaching Hospitals NHS Trust; St Helens; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive Salary

Training and Development

Rewarding Role

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Patient Care Advisor for our GP practice. You will greet patients, manage appointments, and support both patients and clinicians with essential services.

Join a supportive team focused on five-star patient care. You will help streamline patient services, maintain records, and uphold confidentiality in a busy GP environment across our multi-site trust in the St Helens area.

Qualifications

• Experience working at a GP reception or in a medical setting is essential.
• Excellent telephone and face-to-face communication skills are required.
• Strong attention to detail and ability to handle confidential patient information.

Responsibilities

• Greet and assist patients in a warm and professional manner.
• Manage patient appointments and provide information on services.
• Handle patient queries and provide excellent customer service.
• Maintain accurate patient records and manage administrative tasks.
• Liaise with medical staff to ensure efficient patient flow.
• Assist with data entry, filing, and general office duties.

Skills

Greet patients

Manage appointments

Handle patient queries

Maintain patient records

Liaise with staff

Data entry

Telephone and face-to-face comms

Multitasking

Team player

Attention to detail

Education

Reception experience in a GP practice or medical setting

Job description

As a Patient Care Advisor, you'll be the friendly face and voice of our GP practice, providing outstanding care, five-star patient care to our 7000 patients while ensuring smooth administrative operations. You'll work alongside a supportive team to help streamline patient services, manage appointments, and provide essential support to both patients and healthcare professionals.,

• Greet and assist patients in a warm and professional manner.


• Manage patient appointments and provide information on services.


• Handle patient queries and provide excellent customer service.


• Maintain accurate patient records and manage administrative tasks.


• Liaise with medical staff to ensure efficient patient flow.


• Assist with data entry, filing, and general office duties.


• Experience: Previous experience working on reception in a GP practice or medical setting is essential.


• Communication Skills: Excellent telephone and face-to-face communication skills.


• Organisational Skills: Ability to multitask and work efficiently in a busy environment.


• Team Player: A collaborative and flexible attitude to support your team.


• Attention to Detail: A keen eye for accuracy and confidentiality when handling patient records.


• Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2018


• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)


• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

• Competitive Salary: Offering a competitive salary based on experience.


• Training and Development: Ongoing opportunities for professional growth.


• Rewarding Role: Make a meaningful difference in patients' lives every day!