GP Receptionist

The Limes Medical Centre; Greater Manchester; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Limes Medical Centre in Walkden is seeking a Medical Receptionist to join our friendly team. The role is 15 hours per week from 1:30pm to 4:30pm, Monday to Friday, with flexibility to cover holidays and sickness.

You will handle front-dine patient support, register new patients, manage the appointment system, process prescriptions, and support clinical staff. Experience in GP reception or similar medical setting is preferred; basic IT skills and EMIS Web experience are helpful.

Qualifications

• Previous GP receptionist or similar medical setting experience preferred.
• Basic IT skills; EMIS Web experience preferred.
• Excellent communication and front-line patient support required.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Process triage and telephone requests for appointments.
• Book all nursing appointments.
• Answer incoming phone calls, transferring calls or dealing with callers appropriately.
• Signpost patients to the correct service when care navigating.
• Booking appointments for patients and external agencies as required; process emails.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Process repeat prescriptions, ensuring accurate processing.
• Data entry of registrations and relevant patient information.

Skills

GP receptionist experience

Good communication

Tools

EMIS Web

Job description

We are a friendly, supportive GP practice based in Walkden, currently looking to recruit a Medical Receptionist to join our friendly team, 15 hours per week, 1:30pm-4:30pm Monday-Friday (flexibility will be required to work additional hours to cover for holidays and sickness). Previous experience as a GP receptionist or in a similar medical setting preferred Basic IT skills, with experience using EMIS Web preferred The role involves a blend of administrative and front-line patient support duties within a General Practice (GP) setting. Key responsibilities include: Patient Records Management: Summarising and maintaining accurate and up-to-date patient records. Registration: Handling new patient registrations KPI Monitoring: Supporting the achievement of Key Performance Indicators (KPIs), including QOF (Quality and Outcomes Framework) and Local and Direct Enhanced Service (LES and DES) targets. Patient Interaction: Managing high volumes of incoming patient calls, particularly during busy morning hours, providing support, information, and booking appointments. Prescription Requests: Processing repeat prescription requests in a timely and accurate manner. Document Management: Scanning, filing, read-coding and uploading clinical and administrative documents to patient records.

Job responsibilities (including but not limited to) :

• Maintaining and monitoring the practice appointment system
• Process triage and telephone requests for appointments.
• Book all nursing appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service when care navigating.
• Booking appointments for patients and external agencies as required Process incoming and outgoing emails.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Process repeats prescriptions, ensuring they are processed accurately and efficiently.
• Photocopy documentation as required.
• File and store records as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Accept payment for private medical work.
• Manage all queries (including administrative queries) as necessary in an efficient manner.
• Accept deliveries from couriers.
• Ensure the pathology samples are collected.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.