Patient care advisor

Cardiff and Vale University Health Board; Beeston; On-site; GBP 18,000 - 24,000; Full time

Job summary

Beeston Village Surgery is seeking a Patient Care Adviser to take on a key administrative role within our community-based GP practice in Leeds. You will support clinical and administrative teams, switching between patient-facing reception/phone tasks and back-office administration to deliver high-quality, patient-centred services.

The role requires adaptability, GP practice experience, and administrative skills, with duties including registration, appointments, mail handling, and various

Qualifications

• GCSE English and Maths (A–C) or equivalent.
• Experience in GP practice.
• Experience in an administrative role.

Responsibilities

• Assist with new patient registrations and appointment signposting.
• Handle mail, emails and online queries.
• Perform daily, weekly, and monthly administrative tasks.
• Support electronic pathology system administration.
• Manage sick notes and prescription requests.
• Work with Practice Manager and clinical team to maintain patient services.

Skills

Learn and adapt

GP practice experience

Administrative experience

Education

GCSE English and Maths

Job description

Beeston Village Surgery is seeking a Patient care advisor to take on a key administrative role within our forward-thinking, community-based GP practice. Serving a patient population of just under 8,000, you will play a vital role. Working collaboratively with both clinical and administrative teams, you will provide high-quality, patient-centred administrative services. This is a diverse administrative role within the GP surgery. Which allows you to switch between patient facing tasks such as working on the reception front and the phones as well as back office administrative work.

• Meet and receive patients and help deal with their needs including but not limited to:
• New patient registration
• Appointment signposting and booking for all Primary Care Health Professionals and knowledge of accessing appointments in Secondary Care
• All aspects of incoming/outgoing mail/email and online queries
• Daily, weekly, monthly, quarterly administration tasks
• Appropriate administration tasks
• Electronic pathology system
• Sick note, appliance and equipment requests
• Repeat prescription service, Main Purpose

Work to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population. The person carrying out this role should: Establish and maintain timely, appropriate and organised ways of working during the working day Establish and maintain productive working relationships with the Practice Team. Carry out duties in a quiet, timely, efficient, professional and respectful way. Work closely with duty clinician to support and maintain first contact assessment way of working Achieve and maintain core competencies Obtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shift Establish and maintain daily operational links with the all clinical staff Carry out appropriate duties to maintain adequate patient services during surgery hours (Monday, Wednesday 7am 6pm, Tuesday, Thursday and Friday 8am 6pm) Maintain code of confidentiality at all times Establish and maintain good working links with the Practice Manager. Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role

• Ability to learn and adapt, Experience of working in a GP practice
• Experience of working an administrative role, GCSE grade A to C in English and Maths or equivalent

Beeston Village Surgery is a friendly, supportive, and progressive GP practice based in Leeds, caring for a growing population of just under 8,000 patients.

Our clinical team includes a GP Partner, Salaried GPs, GP Registrars, ACPs, Nurses, HCAs. Our administrative team consists of Practice Manager, Reception Admin manager, Secretary and Patient care advisors. We provide a full range of primary care services including chronic disease management, minor surgery, family planning, immunisations, and health screening. As part of the Beeston PCN, we benefit from access to a wide network of services and a strong pharmacy team.