Five-Star Patient Care Advisor

Mersey and West Lancashire Teaching Hospitals NHS Trust; St Helens; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive Salary

Training and Development

Rewarding Role

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Patient Care Advisor for our GP practice. You will greet patients, manage appointments, and support both patients and clinicians with essential services.

Join a supportive team focused on five-star patient care. You will help streamline patient services, maintain records, and uphold confidentiality in a busy GP environment across our multi-site trust in the St Helens area.

Qualifications

• Experience working at a GP reception or in a medical setting is essential.
• Excellent telephone and face-to-face communication skills are required.
• Strong attention to detail and ability to handle confidential patient information.

Responsibilities

• Greet and assist patients in a warm and professional manner.
• Manage patient appointments and provide information on services.
• Handle patient queries and provide excellent customer service.
• Maintain accurate patient records and manage administrative tasks.
• Liaise with medical staff to ensure efficient patient flow.
• Assist with data entry, filing, and general office duties.

Skills

Greet patients

Manage appointments

Handle patient queries

Maintain patient records

Liaise with staff

Data entry

Telephone and face-to-face comms

Multitasking

Team player

Attention to detail

Education

Reception experience in a GP practice or medical setting

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Patient Care Advisor for our GP practice. You will greet patients, manage appointments, and support both patients and clinicians with essential services.

Join a supportive team focused on five-star patient care. You will help streamline patient services, maintain records, and uphold confidentiality in a busy GP environment across our multi-site trust in the St Helens area.