GP Practice Patient Care & Admin Advisor

St. Helens and Knowsley Teaching Hospitals NHS Trust; St Helens; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marshalls Cross Medical Centre, located within St Helens Hospital, is seeking a Patient Care Advisor to support GP practice reception and administration. You will be the friendly face and voice for our 7,000 patients, handling appointments, information requests, and general office duties to ensure smooth patient services.

You will join a collaborative admin team, working in a fast-paced NHS environment with emphasis on accuracy and confidentiality.

Qualifications

• Experience working on reception in a GP practice or medical setting is essential.
• Excellent telephone and face-to-face communication skills are required.
• Ability to multitask and work efficiently in a busy environment while maintaining confidentiality.

Responsibilities

• Greet and assist patients in a warm and professional manner.
• Manage patient appointments and provide information on services.
• Handle patient queries and provide excellent customer service.
• Maintain accurate patient records and manage administrative tasks.
• Liaise with medical staff to ensure efficient patient flow.
• Assist with data entry, filing, and general office duties.

Skills

GP reception experience

Customer service

Communication skills

Multitasking

Team player

Tools

EMIS

Job description

Marshalls Cross Medical Centre, located within St Helens Hospital, is seeking a Patient Care Advisor to support GP practice reception and administration. You will be the friendly face and voice for our 7,000 patients, handling appointments, information requests, and general office duties to ensure smooth patient services.

You will join a collaborative admin team, working in a fast-paced NHS environment with emphasis on accuracy and confidentiality.