Patient Advisor

The Methodist Church in Britain; Stalybridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Support for training and development

Career development in primary care

Working in a training practice

Job summary

The Methodist Church in Britain is seeking a Patient Advisor for Lockside Medical Centre in Stalybridge to staff its front-line patient contact. The role involves acting as first point of contact, gathering information and directing patients to the right clinician within the Total Triage model, primarily at reception and via online forms.

Candidates should have public-facing reception experience and EMIS training.

Qualifications

• Public-facing reception experience is essential.
• EMIS training or certification is required.
• Proficiency with Microsoft Office software is expected.

Responsibilities

• Act as first point of contact for patients and direct them to the right clinician or service.
• Complete Accurx online consultation forms for patients unable to do so.
• Support patients with digital access to online services while protecting confidentiality.
• Manage the appointment system, bookings and reviews, and report delays.
• Chaperone clinicians where DBS is in place.
• Attend weekly practice meetings and contribute to strategic aims.

Skills

Public-facing reception experience

Excellent communication

Tools

EMIS training

Accurx online forms

Docman knowledge

NHS email handling

Microsoft Office

Job description

Lockside Medical Centre, a GP practice in Stalybridge, is recruiting a Patient Advisor to staff its front-line patient contact. The post is the first point of contact for patients, gathering information and directing them to the right clinician or service under the practice's Total Triage model. Work centres on reception, online consultation forms and appointment booking, largely within set protocols but with room for initiative. Candidates need public-facing reception experience and EMIS training.

What the job involves

• Act as first point of contact for patients, gathering information and directing them to the right clinician or service
• Complete and submit Accurx online consultation forms for patients unable to do so, recording information to support triage
• Support patients with digital access to online services while protecting confidentiality and autonomy
• Manage the appointment system, booking appointments and reviews, monitoring its effectiveness and advising of delays
• Book cross-organisation appointments with PCAS, MSK, mental health and paramedic services
• Handle reception tasks including patient flow into clinical rooms, new patient forms, private service charges and receipts
• Process repeat prescription requests under practice protocol and update patient address details
• Manage medical records, filing correspondence and results, opening post and scanning hospital letters into Docman
• Operate the telephone system, handling calls, diversions and messages
• Manage the practice NHS email account and liaise with NHS organisations, hospitals, the PCN and allied professionals
• Chaperone clinicians where covered by DBS
• Attend weekly joint and administrative meetings and contribute to practice strategic aims

What’s required

Qualifications

• Demonstrable commitment to professional development
• EMIS trained

Experience

• Working in a public reception environment
• Using Microsoft Office software
• Dealing with the public and/or patients

Nice to have

• Intermediate level Microsoft Office
• Telephone switchboard operation experience
• Experience of a computerised clinical system

What’s offered

• Support for training and development, including Teamnet training
• Opportunity to build a career within primary care
• Working in a training practice