Patient Care Admin & Receptionist – Flexible Hours

Bupa; Winchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days’ holiday (increasing with long

Enhanced pension & life insurance

Bupa health insurance

Dental cover

Digital GP access

Emotional and family wellbeing support

My Bupa Extras

Support for carers

Job summary

Mindplace Winchester is seeking a dedicated Administrative Assistant to manage all reception and administrative tasks, ensuring smooth operation of the centre. You will greet customers, handle enquiries, manage appointments, and support the patient journey through to checkout.

You will maintain accurate records, process payments and invoices, organise documents, monitor stock and liaise with team members. The role requires excellent communication, discretion with confidential information, and

Qualifications

• Previous reception and administrative experience within a busy customer-facing environment.
• Experience managing appointments, handling enquiries and maintaining accurate records.
• Excellent communication skills, both written and verbal.
• Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues.
• Experience handling confidential and sensitive information in line with data protection requirements.

Responsibilities

• Greet and welcome customers and support the customer journey through to checkout.
• Answer, screen and forward incoming queries via phone and email; manage local mailbox.
• Maintain well-presented reception and waiting areas.
• Ensure customer paperwork and appointments are accurate and up-to-date.
• Process payments, invoices, and charges; issue credit notes as needed.
• Organise documents and ensure deadlines are met; manage post and letters.
• Monitor stocks and order goods when required.
• Process invoices/delivery notes per policy.
• Support facilities and escalate issues to maintain a high standard of service.

Skills

Reception experience

Appointment management

Communication skills

Customer service

Data privacy

Microsoft Office

Attention to detail

Medical terminology

Tools

CRM systems

Microsoft Office

Appointment booking systems

Job description

Mindplace Winchester is seeking a dedicated Administrative Assistant to manage all reception and administrative tasks, ensuring smooth operation of the centre. You will greet customers, handle enquiries, manage appointments, and support the patient journey through to checkout.

You will maintain accurate records, process payments and invoices, organise documents, monitor stock and liaise with team members. The role requires excellent communication, discretion with confidential information, and