Healthcare Administrative Assistant | Flexible Hours

Bupa; Gateshead; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days' holiday (increasing with ser­

Enhanced pension & life insurance

Digital GP access

Job summary

Mindplace Newcastle is seeking a dedicated receptionist/administrative assistant to manage front-desk operations, greeting customers and supporting the centre throughout their visit. You will handle inquiries, maintain records, and ensure a smooth patient journey from arrival to checkout, while safeguarding confidential information.

Candidates should have prior reception or admin experience in busy environments, strong communication skills, and familiarity with CRM/booking systems.

Qualifications

• Experience managing appointments and enquiries.
• Reception and administrative experience in a busy customer-facing environment.
• Excellent written and verbal communication skills.
• Ability to handle confidential information per data protection requirements.

Responsibilities

• Greet and welcome customers and support the customer journey through the centre to checkout.
• Answering, screening and forwarding incoming queries via phone and manage local mailbox and emails.
• Maintain a well-presented reception and waiting areas.
• Ensure reports are dispatched within the desired time frame and manage documents accordingly.
• Process payments, invoices, and charges upon customer departure.

Skills

Appointment management

Communication skills

MS Office

Data protection

Medical terminology

Tools

CRM systems

Database management

Job description

Mindplace Newcastle is seeking a dedicated receptionist/administrative assistant to manage front-desk operations, greeting customers and supporting the centre throughout their visit. You will handle inquiries, maintain records, and ensure a smooth patient journey from arrival to checkout, while safeguarding confidential information.

Candidates should have prior reception or admin experience in busy environments, strong communication skills, and familiarity with CRM/booking systems.