Patient-Focused Reception & Admin Specialist

Bupa; Shirrell Heath; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Private medical insurance

Dental cover

Job summary

Bupa Mindplace Winchester is seeking an Administrative Assistant to provide front-desk and admin support across the centre. You will greet visitors, manage enquiries, handle correspondence, and assist with clinical administration to keep the patient journey smooth.

The role requires excellent organisational skills, a friendly professional manner, and experience in busy reception environments. Monday–Friday, on-site with shift flexibility.

Qualifications

• Previous reception and administrative experience within a busy customer-facing environment.
• Experience managing enquiries and maintaining accurate records.
• Excellent communication skills, both written and verbal.
• Ability to deliver a professional, friendly and welcoming service to patients and colleagues.
• Experience handling confidential information in line with data protection requirements.

Responsibilities

• Greet and welcome customers and support the customer journey to checkout.
• Answer, screen and forward customer queries via phone and email.
• Maintain a well-presented reception and waiting area.
• Process invoices and payments and manage paperwork for visits.
• Organise documents, post handling, and organise supplier follow-up to meet deadlines.

Skills

Reception experience

Administrative support

Customer service

Excellent communication

Organisational skills

Education

Basic secretarial/administrative qualification

Tools

Microsoft Office

CRM or appointment systems

Job description

Bupa Mindplace Winchester is seeking an Administrative Assistant to provide front-desk and admin support across the centre. You will greet visitors, manage enquiries, handle correspondence, and assist with clinical administration to keep the patient journey smooth.

The role requires excellent organisational skills, a friendly professional manner, and experience in busy reception environments. Monday–Friday, on-site with shift flexibility.