Flexible-Hours Admin & Receptionist

Bupa UK; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

3 paid volunteering days

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Support for carers

Job summary

Bupa Fulham Broadway is seeking an Administrative Assistant to support Mindplace’s reception and administrative operations. You will greet patients, manage appointments, process paperwork, and help maintain a tidy, welcoming centre.

Reliable communication, accuracy, and a proactive approach are key as you coordinate with clinical teams, handle inquiries by phone and email, and ensure efficient checkouts and post in a busy patient-facing environment.

Qualifications

• Previous reception and administrative experience in a busy customer-facing environment.
• Experience managing appointments and handling inquiries with accurate records.
• Excellent written and verbal communication skills.
• Professional, friendly, welcoming service to patients and colleagues.
• Experience handling confidential information in line with data protection requirements.
• Proficiency in Microsoft Office and appointment booking systems.
• Knowledge of medical terminology (desirable).

Responsibilities

• Greet and welcome customers and support their journey through the centre right through to a thorough checkout.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Proactive in maintaining a well-presented reception and waiting areas.
• Ensuring customer reports are dispatched within the desired time frame; this includes ensuring abnormal results.
• Ensure all customers have the correct paperwork to support their visit – appointment packs and consent forms.
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure SLA.
• Organise documents in date order to meet deadlines and manage payments, invoices and charges at departure.
• Assist in bookings of mammograms and MSK referrals where delivered at the centre.

Skills

Reception experience

Appointment management

Customer service

Confidential data handling

Microsoft Office

Organised / detail oriented

Medical terminology knowledge (desider

Tools

CRM systems

Appointment booking systems

Database

Job description

Bupa Fulham Broadway is seeking an Administrative Assistant to support Mindplace’s reception and administrative operations. You will greet patients, manage appointments, process paperwork, and help maintain a tidy, welcoming centre.

Reliable communication, accuracy, and a proactive approach are key as you coordinate with clinical teams, handle inquiries by phone and email, and ensure efficient checkouts and post in a busy patient-facing environment.