Administrative Assistant - Patient Services (Flexible Hours)

Bupa; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days’ holiday (increasing with time

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Wellbeing support

Employee volunteering days

Job summary

Mindplace Newcastle is hiring an Administrative Assistant for our Newcastle centre (Unit 1.88, St. Michaels Way, NE11 9YG). This full-time role is 37.5 hours per week, with shift patterns across 08:00–22:00 and rotational weekends.

You will manage reception, booking appointments, handle inquiries, maintain records, process payments and support a smooth patient journey with excellent service.

Qualifications

• Experience managing appointments and enquiries.
• Reception and administrative experience in a busy environment.
• Excellent written and verbal communication.
• Professional, friendly and welcoming service to patients.
• Experience handling confidential information per data protection rules.
• Proficient with Microsoft Office and CRM/booking systems.
• Well organised with strong attention to detail.
• Knowledge of medical terminology is desirable.

Responsibilities

• Greet and welcome customers and support the customer journey to checkout.
• Answer and screen incoming queries by phone and email, manage mailbox.
• Maintain a well-presented reception and waiting areas.
• Ensure appointment packs, clinical files and consent forms are ready.
• Process payments, invoices and credits on departure.
• Manage post and document organisation for quick turnaround.
• Monitor stocks and order goods as needed.
• Support SLA-driven delivery of reports and communications.

Skills

Appointment management

Reception experience

Record keeping

Customer service

Confidential info handling

MS Office

CRM systems

Data protection knowledge

Tools

Microsoft Office

CRM systems

Appointment booking systems

Job description

Mindplace Newcastle is hiring an Administrative Assistant for our Newcastle centre (Unit 1.88, St. Michaels Way, NE11 9YG). This full-time role is 37.5 hours per week, with shift patterns across 08:00–22:00 and rotational weekends.

You will manage reception, booking appointments, handle inquiries, maintain records, process payments and support a smooth patient journey with excellent service.