Patient-Facing Admin Assistant | Flexible Hours

Bupa UK; Winchester; In loco; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days' holiday (increasing with long

3 paid volunteering days

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Support for carers

My Bupa Extras - discounts at your fav

Descrizione del lavoro

Mindplace Winchester is seeking an Administrative Assistant to join our busy reception and administration team. You will manage appointments, greet patients, handle inquiries, process paperwork, and support the smooth operation of the centre.

This full-time role (37.5 hours per week) involves shift patterns between 8am and 10pm, including rotational Saturday and Sunday work, with a competitive salary and excellent benefits from Bupa.

Competenze

• Reception experience in a busy environment.
• Experience managing appointments and handling enquiries.
• Excellent written and verbal communication skills.
• Professional, friendly service to patients and colleagues.
• Experience handling confidential information in line with data protection requirements.
• Proficient in Microsoft Office applications and databases.
• Well organised with strong attention to detail.
• Knowledge of medical terminology desirable.

Mansioni

• Greet and welcome customers and support the customer journey through the centre to checkout.
• Answer, screen and forward incoming queries via phone and email, manage local mailbox.
• Maintain a well-presented reception and waiting area.
• Ensure customer reports are dispatched within the required timeframes; manage abnormal results.
• Prepare appointment packs, clinical files and consent forms as needed.
• Handle payments, invoices, and credits on customer departure.
• Organise documents and post to meet deadlines.
• Process invoices and delivery notes per policy.
• Escalate issues to maintain service standards.

Conoscenze

Reception experience

Administrative experience

MS Office

Communication skills

Data protection

Organised

Medical terminology desirable

Descrizione del lavoro

Mindplace Winchester is seeking an Administrative Assistant to join our busy reception and administration team. You will manage appointments, greet patients, handle inquiries, process paperwork, and support the smooth operation of the centre.

This full-time role (37.5 hours per week) involves shift patterns between 8am and 10pm, including rotational Saturday and Sunday work, with a competitive salary and excellent benefits from Bupa.