Patient Care Admin & Front Desk Specialist

Bupa; Newcastle; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Bupa health insurance

Dental cover

Volunteer days

Job summary

Mindplace Newcastle, a Bupa centre, seeks an Administrative Assistant to manage reception and administrative tasks with a focus on patient service. You will handle enquiries, process documentation, and support smooth centre operations in a busy environment.

Join a team that prioritises high-quality service, precise record-keeping, and proactive organisation across appointments, payments, and communications.

Qualifications

• Experience managing appointments and handling enquiries in a busy reception.
• Proven ability to maintain accurate records and handle confidential information.
• Excellent written and spoken communication; friendly, professional service.
• Proficient with Microsoft Office and CRM/booking systems.
• Well organised, reliable and detail oriented.

Responsibilities

• Greet and welcome customers, guiding them through the centre journey to checkout.
• Answer and screen queries by phone and email; manage local mailbox.
• Maintain a well-presented reception and waiting area.
• Dispatch customer reports within SLA; manage paperwork for visits.
• Process payments, invoices and charges on departure.
• Organise documents in date order to meet deadlines.
• Monitor stock levels and order goods when required.
• Handle post, generate letters, and organise deliveries.

Skills

Reception experience

Customer service

Microsoft Office

Data privacy

Communication skills

Organisational skills

Team player

Tools

CRM systems

Appointment booking systems

Databases

Job description

Mindplace Newcastle, a Bupa centre, seeks an Administrative Assistant to manage reception and administrative tasks with a focus on patient service. You will handle enquiries, process documentation, and support smooth centre operations in a busy environment.

Join a team that prioritises high-quality service, precise record-keeping, and proactive organisation across appointments, payments, and communications.