Healthcare Admin & Receptionist - Flexible Hours & Benefits

Bupa; Maidstone; Híbrido; GBP 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days holiday (increasing with long-

Bupa health insurance

Enhanced pension

Resumo da oferta

Mindplace Maidstone, located in the Fremlin Walk Shopping Centre, is recruiting a dedicated Administrative Assistant to join our Bupa Mindplace team. The role covers front-desk reception, appointment management and a range of admin duties in a busy, patient-facing environment.

You will support a streamlined customer experience, handle enquiries, maintain records and ensure documentation is accurate and up-to-date while upholding data protection standards.

Qualificações

• Previous reception and administrative experience within a busy customer-facing environment.
• Experience managing appointments, handling enquiries and maintaining accurate records.
• Excellent communication skills, both written and verbal.
• Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues.
• Experience handling confidential and sensitive information in line with data protection requirements.
• Competent in using Microsoft Office applications and database, CRM or appointment booking systems.
• Well organised, reliable and proactive, with strong attention to detail.
• Knowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable).

Responsabilidades

• Greet and welcome customers and support the customer journey through the centre.
• Handle phone calls and emails; manage local mailbox and inquiries.
• Maintain a well-presented reception and waiting area.
• Process payments, invoices and add charges; manage post and deliveries.
• Ensure accurate appointment packs and clinical file preparation where applicable.
• Organise documents for quick turnaround and meet deadlines; monitor stock levels.

Conhecimentos

Reception experience

Customer service

Microsoft Office

Data entry

Attention to detail

Ferramentas

MS Office suite

CRM systems

Descrição da oferta de emprego

Mindplace Maidstone, located in the Fremlin Walk Shopping Centre, is recruiting a dedicated Administrative Assistant to join our Bupa Mindplace team. The role covers front-desk reception, appointment management and a range of admin duties in a busy, patient-facing environment.

You will support a streamlined customer experience, handle enquiries, maintain records and ensure documentation is accurate and up-to-date while upholding data protection standards.