Patient Booking Specialist

Maudsley Learning; Leicester; Hybride; GBP 23 000 - 28 000; Plein temps

Résumé du poste

University Hospitals of Leicester NHS Trust is seeking a Booking Centre Operative to handle patient calls, booking, and enquiries in a full-time role based at Glenfield, Leicester.

You will need strong communication skills and good IT ability, with accurate data entry. Call centre experience is an advantage as you support patients from first contact to appointment confirmation while maintaining confidentiality.

Qualifications

• Excellent telephone manner and communication skills.
• Two years in a busy office environment with telephone duties.
• Experience with NHS appointment bookings is advantageous.

Responsabilités

• Answering all patient incoming calls to the Booking Centre.
• Dealing with patient written queries via Accurx.
• Making outbound calls to support patients to attend their appointments.
• Make appointments for GP blood tests.
• Point of contact for various specialties in UHL.
• Cancelling and rebooking appointments.

Connaissances

Communication skills

IT skills

Attention to detail

Call centre experience

Formation

GCSE English and Maths

RSA II or equivalent

Outils

Accurx

Booking systems

Description du poste

University Hospitals of Leicester NHS Trust is seeking a Booking Centre Operative to handle patient calls, booking, and enquiries in a full-time role based at Glenfield, Leicester.

You will need strong communication skills and good IT ability, with accurate data entry. Call centre experience is an advantage as you support patients from first contact to appointment confirmation while maintaining confidentiality.