Pathway Admin & Clinic Support Coordinator

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 12,000 - 19,000; Part time

Job summary

University Hospitals of Leicester NHS Trust is seeking a part-time administrative colleague to support the ENT reception and related office admin duties. The role involves patient registration, processing clinic outcomes, and updating case notes across multiple ENT areas.

You will book appointments, manage waiting lists, and use the NerveCentre system with a focus on accuracy. The successful candidate will have strong customer service skills, excellent organisational abilities, and the ability

Qualifications

• Experience providing administrative support in a clinical/reception setting.
• Strong customer/patient service orientation with accuracy under pressure.
• Ability to prioritise workload and work both autonomously and in a team.

Responsibilities

• Provide general administrative support to the ENT CMG area and cover ENT Reception and office admin duties.
• Prepare and retrieve patient case notes and update case note tracking, calender view for appointments.
• Book appointments and add patients to waiting lists using appropriate systems.
• Ensure accurate and timely processing of clinic outcomes and patient communication.

Skills

Organisational skills

Communication skills

Attention to detail

Prioritising workload

Customer service

Tools

NerveCentre system

Job description

University Hospitals of Leicester NHS Trust is seeking a part-time administrative colleague to support the ENT reception and related office admin duties. The role involves patient registration, processing clinic outcomes, and updating case notes across multiple ENT areas.

You will book appointments, manage waiting lists, and use the NerveCentre system with a focus on accuracy. The successful candidate will have strong customer service skills, excellent organisational abilities, and the ability