Booking Centre Operative

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Booking Centre Operative to help start the patient journey with friendly, accurate booking support. You will answer calls promptly, transfer efficiently, respond to enquiries and capture patient details for appointments, including GP blood tests, with a can-do attitude.

Join a team committed to high-quality patient care, where strong IT skills and attention to detail are valued, and where call centre experience is an advantage as you

Qualifications

• Experience in patient or customer service.
• Strong IT skills and attention to detail.
• Organised approach with willingness to help others.
• Call centre experience is an advantage.

Responsibilities

• Answer all telephone calls in a prompt, clear and friendly manner.
• Transfer calls efficiently.
• Respond to patient enquiries.
• Capture patient details accurately when booking appointments.
• Make outbound calls to support patients to attend their appointments.
• Make appointments for GP blood tests.
• Serve as point of contact for various specialties in UHL.
• Cancel and rebook appointments.

Skills

Customer service

Communication skills

Organised

Willing to help

Tools

Accurx

Job description

At University Hospitals of Leicester, our Booking Centre Operatives are essential in shaping the beginning of our patient's journey. We're looking for someone with experience in patient or customer service, with strong communication skills, an organised approach & willingness to help, who will bring a positive dynamic to our team. As part of our team, you'll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity. Answering all telephone calls in a prompt, clear and friendly manner Transferring calls efficiently Responding to patient enquiries Ensuring patient details are captured accurately when booking appointments Join our team and you'll discover why at University Hospitals of Leicester, we pride ourselves on providing the foundation for exciting, long-term careers. We'll continue to develop and expand your knowledge of Various Specialties to enable you to support with all customer enquiries, ensuring the highest levels of patient care are maintained., Answering all patient incoming calls to the Booking Centre Dealing with patient written queries via Accurx Making outbound calls to support patients to attend their appointments Make appointments for GP blood tests Point of contact for various specialties in UHL Cancelling and rebooking appointments

If you have a passion for helping people, strong IT skills and an eye for detail, this may be the role for you. Call centre experience is an advantage.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive,
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust: https://www.uhleicester.nhs.uk