Patient Booking Clerk — Flexible Hours & Call Centre

Tameside Hospital; Tameside; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

NHS Pension Scheme

Free eye tests

Gym discount

Salary sacrifice car scheme

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Central Booking Office Clerk to cover outpatient appointments and referrals. The role supports the call centre, handling calls from patients and ensuring a friendly, efficient service.

The successful candidate will have strong communication, telephone, and data-entry skills, with a clear respect for patient confidentiality and NHS values.

Qualifications

• Enthusiastic, competent and proactive candidate with appreciation for confidentiality.
• Excellent communicators with good telephone skills.
• Ability to deal with the general public daily with a positive customer care mindset.
• Computer literacy is essential for inputting and extracting information from Trust systems.

Responsibilities

• Support the Central Booking Office in managing outpatient appointments and referrals.
• Answer calls and queries from patients to ensure a pleasant patient experience.
• Maintain high accuracy and confidentiality in all duties while meeting KPIs.

Skills

Telephone skills

Customer service

Communication

Data entry

Tools

Trust Patient Administrative Systems

Job description

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Central Booking Office Clerk to cover outpatient appointments and referrals. The role supports the call centre, handling calls from patients and ensuring a friendly, efficient service.

The successful candidate will have strong communication, telephone, and data-entry skills, with a clear respect for patient confidentiality and NHS values.