Booking Clerk

Tameside Hospital; Tameside; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

NHS Pension Scheme

Free eye tests

Gym discount

Salary sacrifice car scheme

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Central Booking Office Clerk to cover outpatient appointments and referrals. The role supports the call centre, handling calls from patients and ensuring a friendly, efficient service.

The successful candidate will have strong communication, telephone, and data-entry skills, with a clear respect for patient confidentiality and NHS values.

Qualifications

• Enthusiastic, competent and proactive candidate with appreciation for confidentiality.
• Excellent communicators with good telephone skills.
• Ability to deal with the general public daily with a positive customer care mindset.
• Computer literacy is essential for inputting and extracting information from Trust systems.

Responsibilities

• Support the Central Booking Office in managing outpatient appointments and referrals.
• Answer calls and queries from patients to ensure a pleasant patient experience.
• Maintain high accuracy and confidentiality in all duties while meeting KPIs.

Skills

Telephone skills

Customer service

Communication

Data entry

Tools

Trust Patient Administrative Systems

Job description

The Central Booking Office Clerk post will currently require cover of shifts between8.30am and 6pm Monday to Friday,booking and scheduling within the department, and supporting the service as part of the call centre rota. The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care. Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems. We look forward to you joining our friendly and supportive team at Central Booking Office. Please note that this vacancy may close early if sufficient applications are received. Responsible for providing an efficient and high-quality service to support the Central Booking Office in the management of outpatient appointments and referrals whilst maintaining a high level of accuracy and confidentiality at all times. The post holder will be responsible to support the call centre, answering calls and queries from our patients, to ensure a pleasant patient experience and to meet the KPIs targets. Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.