Patient Booking Call Handler - Flexible Daytime Hours

Blue Arrow; Swadlincote; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible shifts

Healthcare experience

Job summary

Blue Arrow in Swadlincote is recruiting for a Call Handler to join its healthcare bookings team. You will make outbound calls to patients awaiting appointments, book appointments, and handle inquiries via phone and digital channels while maintaining accurate records.

You will provide a friendly, empathetic service, support a smooth patient journey, and work across flexible daytime shifts (8am-6pm) with no cold calling. This role offers hands-on healthcare customer service experience.

Qualifications

• Good verbal and written communication skills.
• Basic computer literacy and keyboard skills.
• Microsoft Office (Word & Excel) knowledge.
• Strong listening and problem-solving skills.
• Basic Maths and English skills.

Responsibilities

• Make outbound warm calls to patients awaiting appointments.
• Book patients into appointments and ensure a smooth journey.
• Handle customer queries via telephone, digital channels and admin tasks.
• Provide a professional, friendly and empathetic service at all times.
• Take ownership of customer enquiries and resolve issues efficiently.
• Accurately updating and maintaining customer records and data.
• Work closely with colleagues to deliver outstanding service.

Skills

Verbal and written communication

Basic computer literacy

Microsoft Word & Excel

Listening and problem-solving

Data entry

Team player

Job description

Blue Arrow in Swadlincote is recruiting for a Call Handler to join its healthcare bookings team. You will make outbound calls to patients awaiting appointments, book appointments, and handle inquiries via phone and digital channels while maintaining accurate records.

You will provide a friendly, empathetic service, support a smooth patient journey, and work across flexible daytime shifts (8am-6pm) with no cold calling. This role offers hands-on healthcare customer service experience.