Outpatient Admissions & Booking Specialist

Spire Healthcare Group; Seaham; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

35 days annual leave

Pension contribution

Spire for you rewards

Free car park

Free DBS

Private medical insurance

Life assurance

Job summary

Spire Healthcare is recruiting a Patient Contact Centre Advisor for the Admissions Team in Seaham. You will ensure an efficient patient service experience, managing bookings and diary entries for outpatient care, and handling referrals and correspondence with patients and consultants.

Induction training lasts two weeks (9am–5pm). Shifts run 8am–6pm, Mon–Fri, with occasional Saturdays. A strong customer service ethos and PC literacy are essential for success.

Qualifications

• Demonstrable literacy and numeracy skills.
• Track record of successful delivery in a similar role in an office/customer service environment.
• Experience handling high call volumes in a fast paced environment.
• High level of PC literacy and experience using multiple systems.

Responsibilities

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
• Manage the telephone lines in an effective and timely manner.
• Provide and maintain an efficient diary for all outpatient clinics (consultant and nurse led).
• Manage and process patient referral letters and any associated documentation with accuracy.
• Process patient appointment letters and related documentation, confirming details with patients/consultants.
• Respond to enquiries from patients, the public and consultants in a timely, courteous manner.

Skills

Literacy

Numeracy

Call handling

Team player

Communication skills

PC literacy

Tools

SAP

Job description

Spire Healthcare is recruiting a Patient Contact Centre Advisor for the Admissions Team in Seaham. You will ensure an efficient patient service experience, managing bookings and diary entries for outpatient care, and handling referrals and correspondence with patients and consultants.

Induction training lasts two weeks (9am–5pm). Shifts run 8am–6pm, Mon–Fri, with occasional Saturdays. A strong customer service ethos and PC literacy are essential for success.