Patient Booker

Adecco (Portugal); Watford; On-site; GBP 15,000 - 22,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Patient Booker to join the Watford Hospital admin team. You will book appointments, update records, and provide courteous service to patients and clinical staff.

The role is temporary (3-6 months), Monday to Friday, 9:00am–5:00pm, with an hourly pay of £13.50. An Enhanced DBS is a mandatory requirement prior to starting.

Qualifications

• Previous administration or customer service experience.
• Excellent communication skills in verbal and written form.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Book, arrange, and manage patient appointments across hospital departments.
• Maintain and update patient records on internal systems.
• Contact patients regarding appointments, cancellations and changes.
• Manage clinic diaries and ensure efficient appointment allocation.
• Handle telephone calls professionally and respond to enquiries.
• Liaise with clinical teams to coordinate bookings and referrals.
• Ensure data protection and confidentiality in handling patient information.
• Perform general administrative duties including data entry, filing, scanning and email management.

Skills

Admin experience

Customer service

Communication

Organisational skills

Attention to detail

MS Office

Fast-paced environment

Phone manner

Confidential data handling

Tools

Microsoft Office

Job description

Job Description - Patient Booker

Job Title: Patient Booker

Location: Watford Hospital

Contract: Temporary (3-6 Months)

Start Date: Monday 2nd November

Hours: Monday to Friday, 9:00am - 5:00pm

Pay Rate: £13.50 per hour

Overview

We are seeking an organised and customer-focused Patient Booker to join a busy hospital administration team based at Watford Hospital. The successful candidate will be responsible for coordinating patient appointments, maintaining accurate records, and providing excellent customer service to patients and healthcare professionals.

Key Responsibilities

• Book, arrange, and manage patient appointments across various hospital departments.
• Maintain and update patient records accurately on internal systems.
• Contact patients regarding appointments, cancellations, and schedule changes.
• Manage clinic diaries and ensure appointments are allocated efficiently.
• Handle incoming and outgoing telephone calls in a professional manner.
• Respond to patient enquiries and provide appointment-related information.
• Liaise with clinical teams, consultants, and administrative staff to coordinate patient bookings.
• Monitor waiting lists and support departments in meeting service targets.
• Process referrals and appointment requests in line with hospital procedures.
• Prepare and distribute appointment letters and other patient correspondence.
• Ensure all patient information is handled confidentially and in accordance with data protection requirements.
• Perform general administrative duties including data entry, filing, scanning, and email management.

Person Specification

Essential Skills and Experience

• Previous administration or customer service experience.
• Excellent communication skills, both verbal and written.
• Strong organisational and time management skills.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work effectively within a fast-paced environment.
• Professional and empathetic telephone manner.
• Ability to handle confidential information appropriately.

Mandatory Requirement

Candidates must hold a valid Enhanced DBS certificate, or be willing and able to obtain one prior to starting. Unfortunately, applications from candidates without an Enhanced DBS cannot be progressed for this position.

Desirable Skills and Experience

• Previous hospital or healthcare administration experience.
• Experience using patient administration or appointment booking systems.
• Knowledge of hospital processes and healthcare environments.

Additional Information

Immediate interviews available.

Monday to Friday working hours.

Opportunity to gain experience within a busy hospital setting.

Potential for contract extension based on performance and business requirements.

Please note: An Enhanced DBS check is a mandatory requirement for this position. Candidates who do not hold, or cannot obtain, an Enhanced DBS clearance will not be considered.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.