Outpatient Admissions & Bookings Advisor

Candidate Experience site; Washington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

35 days annual leave

Employer and employee pension

Spire for you rewards

Free Car park

Free DBS

Private medical insurance

Life assurance

Job summary

Spire Healthcare in Seaham is recruiting Patient Contact Centre Advisors to join the Admissions Team. You will manage the bookings for outpatient appointments using SAP and coordinate diaries for consultant and nurse-led clinics.

The role requires excellent literacy and numeracy, the ability to handle high call volumes, and strong PC skills across multiple systems. Induction training lasts two weeks, with shifts from 8am to 6pm, Monday to Friday, plus occasional Saturdays.

Qualifications

• Demonstrated literacy and numeracy skills.
• Experience delivering customer service in an office or call-centre setting.
• Experience handling high volumes of calls in a fast-paced environment.
• High level PC literacy and ability to use multiple systems.
• Excellent interpersonal and communication skills.
• Ability to work effectively as part of a team.
• Able to work under pressure and meet deadlines.

Responsibilities

• Provide and maintain an efficient bookings system for all outpatients using SAP.
• Manage the telephone lines in an efficient and timely manner.
• Maintain a diary for all outpatient clinics, including consultant and nurse-led clinics.
• Process patient referral letters and documentation; confirm details with patients/consultants and secretaries.
• Process patient appointment letters and documentation; confirm details with patients/consultants and secretaries.
• Respond to enquiries from patients, public, and consultants promptly and courteously.

Skills

Literacy and numeracy

Customer service

High call volumes

PC literacy

Teamwork

Communication

Working under pressure

Tools

SAP

Job description

Spire Healthcare in Seaham is recruiting Patient Contact Centre Advisors to join the Admissions Team. You will manage the bookings for outpatient appointments using SAP and coordinate diaries for consultant and nurse-led clinics.

The role requires excellent literacy and numeracy, the ability to handle high call volumes, and strong PC skills across multiple systems. Induction training lasts two weeks, with shifts from 8am to 6pm, Monday to Friday, plus occasional Saturdays.