Patient Booking & Admin Specialist

Royal Papworth Hospital NHS Foundation Trust; Huntingdon; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Papworth Hospital NHS Foundation Trust in Huntingdon is seeking a dedicated Booking Assistant to join our Clinical Administration Booking Team on a full-time basis. You will handle outpatient appointments, inpatient admissions, and high volumes of telephone calls with a focus on delivering excellent patient experience.

In this role you will enter data accurately across multiple IT systems, support patients and clinical teams, manage enquiries by phone and email, and escalate issues to the

Qualifications

• Experience booking outpatient appointments or admissions.
• Accurate data entry and record-keeping.
• Excellent communication and customer-service skills.

Responsibilities

• Deliver a high-quality, patient-focused administrative service.
• Book outpatient appointments and inpatient admissions.
• Manage patient enquiries by telephone and email.
• Maintain accurate patient records across IT systems.
• Escalate concerns to Team Leader when appropriate.
• Support the smooth running of a centralised booking service.

Skills

Booking appointments

Telephone handling

Data entry

Communication

Tools

IT systems

Job description

Royal Papworth Hospital NHS Foundation Trust in Huntingdon is seeking a dedicated Booking Assistant to join our Clinical Administration Booking Team on a full-time basis. You will handle outpatient appointments, inpatient admissions, and high volumes of telephone calls with a focus on delivering excellent patient experience.

In this role you will enter data accurately across multiple IT systems, support patients and clinical teams, manage enquiries by phone and email, and escalate issues to the