Patient Appointment Scheduler & Admin Officer

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

NHS pension

On-site nurseries

Discounts at local shops and eateries

Job summary

Gloucestershire Hospitals NHS Foundation Trust in Gloucestershire is recruiting an Appointments Booking Officer (Band 2) working 37.5 hours per week to handle inbound calls and support clinic bookings. You will provide efficient administrative support to the Central Booking Office, use standard IT systems, and ensure confidentiality and data security in line with Trust policies.

The role offers exposure to NHS operations, opportunities for development, and a supportive team culture within

Qualifications

• GCSEs with English, Mathematics or equivalent.
• NVQ level 3 in Professional Customer Care or equivalent.
• Experience in a call centre environment is preferred.

Responsibilities

• Answer inbound calls from patients and service users in a call centre environment.
• Book and modify clinic appointments in the booking system.
• Process referrals and manage admin tasks in line with Trust guidelines.
• Provide high level customer service and handle sensitive information.
• Support Booking Specialists and train new staff as required.

Skills

Good communication skills

Microsoft Office

Medical terminology

Education

GCSE English and Mathematics

NVQ level 3 Professional Customer Care

Tools

Trakcare

ERS

Excel

Job description

Gloucestershire Hospitals NHS Foundation Trust in Gloucestershire is recruiting an Appointments Booking Officer (Band 2) working 37.5 hours per week to handle inbound calls and support clinic bookings. You will provide efficient administrative support to the Central Booking Office, use standard IT systems, and ensure confidentiality and data security in line with Trust policies.

The role offers exposure to NHS operations, opportunities for development, and a supportive team culture within