Booking Assistant

Royal Papworth Hospital NHS Foundation Trust; Huntingdon; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Papworth Hospital NHS Foundation Trust in Huntingdon is seeking a dedicated Booking Assistant to join our Clinical Administration Booking Team on a full-time basis. You will handle outpatient appointments, inpatient admissions, and high volumes of telephone calls with a focus on delivering excellent patient experience.

In this role you will enter data accurately across multiple IT systems, support patients and clinical teams, manage enquiries by phone and email, and escalate issues to the

Qualifications

• Experience booking outpatient appointments or admissions.
• Accurate data entry and record-keeping.
• Excellent communication and customer-service skills.

Responsibilities

• Deliver a high-quality, patient-focused administrative service.
• Book outpatient appointments and inpatient admissions.
• Manage patient enquiries by telephone and email.
• Maintain accurate patient records across IT systems.
• Escalate concerns to Team Leader when appropriate.
• Support the smooth running of a centralised booking service.

Skills

Booking appointments

Telephone handling

Data entry

Communication

Tools

IT systems

Job description

We are seeking an enthusiastic and motivated full-time Booking Assistant to join our Clinical Administration Booking Team based at the Administration Hub in Huntingdon. This is an excellent opportunity for someone who enjoys a varied role, works well in a busy environment, and is committed to delivering an excellent patient experience. As a key member of the team, you will play an important role in supporting patients throughout their healthcare journey. The successful candidate will be responsible for booking outpatient appointments and inpatient admissions, handling a high volume of telephone calls, and accurately recording information across multiple IT systems. You will work closely with patients, clinical teams, and colleagues across the organisation to ensure appointments are arranged efficiently and within required timescales. We are looking for someone with excellent communication skills, strong attention to detail, accurate data entry skills, and a professional,

• Delivering a high-quality, patient-focused administrative service.
• Booking outpatient appointments and inpatient admissions.
• Managing patient enquiries by telephone and email.
• Maintaining accurate patient records across multiple systems.
• Escalating concerns and potential issues to the Team Leader as appropriate.
• Supporting the smooth running of a centralised booking service.
  patient-focused approach. You should be able to remain calm under pressure, manage competing priorities, and work effectively both independently and as part of a team.
  Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality. The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview. For a street view tour: https://royalpapworth.nhs.uk/virtual-tour