Outpatient Reception & Admin Specialist

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Bedford Hospitals NHS Foundation Trust is seeking an Outpatient Reception Administrator to provide frontline administrative support in the department. You will welcome patients and visitors, book outpatient appointments, and ensure medical notes and documentation are prepared and available for all clinics.

You will work as part of a team with strong interpersonal, keyboard and data-entry skills, maintain a well‑presented reception area, and handle calls professionally.

Qualifications

• Experience in a similar admin/clerical role.
• Knowledge of patient record systems/databases.
• Experience in healthcare services preferred.
• Ability to work as part of a team with good communication.

Responsibilities

• Welcome patients and visitors to the department.
• Book outpatient appointments for clinics.
• Ensure medical notes and documentation are prepared and available.
• Answer the telephone for internal and external callers.
• Arrange patient transport as required.
• Maintain a well-presented, welcoming Reception area.

Skills

Front desk administration

Interpersonal skills

Keyboard skills

Data entry

Telephone handling

Tools

Patient information system

Job description

Bedford Hospitals NHS Foundation Trust is seeking an Outpatient Reception Administrator to provide frontline administrative support in the department. You will welcome patients and visitors, book outpatient appointments, and ensure medical notes and documentation are prepared and available for all clinics.

You will work as part of a team with strong interpersonal, keyboard and data-entry skills, maintain a well‑presented reception area, and handle calls professionally.