Outpatient Clinic Administrator & Patient Coordinator

Hertfordshire Partnership University NHS Foundation Trust; Hitchin; On-site; GBP 21,000 - 25,000; Full time

Job summary

Hertfordshire Partnership University NHS Foundation Trust is seeking an Administration/Reception role to support outpatient clinics. You will book and amend appointments, input patient details on the Trust systems, and ensure confidential handling of information.

You will be the first point of contact for service users and professionals, managing calls, visits, mail, and the waiting list with accuracy and courtesy.

Qualifications

• Good communication skills and a professional, courteous manner.
• Ability to manage enquiries and provide accurate information.
• Experience handling confidential information and data protection.
• Experience in a healthcare reception/administration setting is desirable.

Responsibilities

• Administer outpatient appointments and input data on the Paris/Trust systems.
• Act as first point of contact for service users, carers and staff.
• Manage telephone calls, post, room-booking and reception duties.
• Support waiting list admin and prepare data for audits.

Skills

Communication

Organisational skills

Confidentiality

Customer service

Education

GCSE English / Maths

ECDL or IT qualification

Tools

EPR / electronic patient records

Microsoft Office

Job description

Hertfordshire Partnership University NHS Foundation Trust is seeking an Administration/Reception role to support outpatient clinics. You will book and amend appointments, input patient details on the Trust systems, and ensure confidential handling of information.

You will be the first point of contact for service users and professionals, managing calls, visits, mail, and the waiting list with accuracy and courtesy.