Patient Appointment Coordinator (Administrative Assistant)

University Hospitals Tees; Northallerton; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Tees in Northallerton is seeking an Administrative Assistant (Appointment Clerk) to support outpatient appointment services across multiple locations. The role includes handling enquiries by phone and electronic systems, processing referrals, and ensuring professional and respectful communication.

Full training will be provided; Camis, E-Camis, and ERS experience is preferred. The vacancy may close early if applications are high.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced administrative role in a busy office environment.
• Strong interpersonal skills and ability to engage with a range of people.
• Ability to work in a busy contact centre with varying needs.
• Good working knowledge of Microsoft Office packages.

Responsibilities

• Handle patient and trust appointment enquiries by telephone and electronic systems.
• Process referrals and queries following the appropriate referral processes.
• Maintain a calm, professional manner and treat all contacts with dignity and respect.
• Work across outpatient services and multiple locations within the trust.

Skills

Written & verbal comms

Fast-paced admin experience

Interpersonal skills

Contact centre experience

MS Office proficiency

Customer service/team player

Job description

University Hospitals Tees in Northallerton is seeking an Administrative Assistant (Appointment Clerk) to support outpatient appointment services across multiple locations. The role includes handling enquiries by phone and electronic systems, processing referrals, and ensuring professional and respectful communication.

Full training will be provided; Camis, E-Camis, and ERS experience is preferred. The vacancy may close early if applications are high.